Refund Policy

EnigmaEasel provides a mix of free resources and paid digital products.

Free Tools and Content

All color tools, guides, palettes, and color libraries available directly on EnigmaEasel are free to use.
No payments are collected on this website for access to tools or educational content.

Digital Products (Sold via Etsy)

Some digital products featured on EnigmaEasel are sold through Etsy and delivered as digital downloads.

Because digital files cannot be returned, all digital product sales made via Etsy are final and non-refundable once the files have been accessed or delivered, unless otherwise stated by Etsy’s own policies.

We do not offer:

• Refunds

• Returns

• Exchanges

Issues With Digital Files

If you:

• Receive an incorrect file

• Are unable to access your download

• Experience a technical issue with a purchased file

Please contact us at [email protected], and we will assist you in resolving the issue as quickly as possible.

Marketplace Policies

All purchases are subject to Etsy’s marketplace policies, which may include additional buyer protection or refund rules. We encourage customers to review Etsy’s policies before purchasing.